How can we help?

As soon as you place your order you will receive an email/SMS with the order confirmation and a link to track your order in real time.

If you haven't received your confirmation email, please let us know and we'll help you tracking the status of your order.

Feel free to reach out to our team anytime! We recognise that purchasing Mānuka honey for the first time can seem a bit overwhelming, but we're here to assist you.

You can reach us through our live chat, send us a message via WhatsApp at +61(0)478544465 or email us at support@manukahut.com. Rest assured, we're always here for you, ready to provide the support you need.

We aim to ship your order as soon as it's placed. So, if you change your mind on your order, please notify us as soon as possible through one of the available channels and we'll do our best to accomodate your request.

We have a 10-day return policy on all non-edible products, which means you have 10 days after receiving your item to request a return, as long as the item has its sealing intact.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@manukahut.com.

We accept all major debit and credit cards as well as PayPal.

Ja. Kunden in EU-Ländern dürfen pro Bestellung bis zu 2 kg Honig für den persönlichen Gebrauch einführen. Bestellungen über dieser Grenze können vom Zoll angehalten werden. Zollgebühren, Mehrwertsteuer und Bearbeitungsgebühren des Kurierdienstes können zusätzlich anfallen und werden vor Ort bei der Lieferung erhoben.

After placing your order, we take care of everything.

• Step 1 involves meticulous preparation of necessary documents tailored to your country.
• In Step 2, we engage a trusted courier providing full tracking for your peace of mind.
• Finally, we ship to your chosen destination, keeping you informed about any changes in your order along the way.

Your satisfaction is our priority.

To discover all the ongoing promotions at Manuka Hut, please visit our Special Promotions page. There, you'll find a comprehensive list of our current promotions, ensuring you don't miss out on any exciting offers.

If you have specific questions about a promotion, check out our detailed FAQs on the same page. For any further assistance, feel free to contact our customer support team. Happy shopping! 😊

Absolutely! You can definitely grab more than one FREE gift. We'll include all the qualifying freebies when we prepare your order, including multiples of the same item.

Don't worry if you don't see all the additional freebies in your cart – we'll add them for you! 😊

Not at all! Our team ensures that you receive all the free gifts you qualify for, including multiples of the same item.

Even if you don't see them reflected in your cart, rest assured that when we prepare your order, all eligible freebies will be added. So, no need to worry – we've got it covered! 😊

While UMF measures the quality and purity of Manuka honey, MGO measures the quantity of Methylglyoxal, a naturally occurring compound that gives Manuka honey its distinctive flavour and health properties.

A MGO rating is a quality metric that standardises the amount of methyglyoxal in Manuka Honey while UMF measures the its purity. You can find more information in this article about MGO & UMF.

Absolutely! We encourage our customers to reach out if they wish to see certifications or obtain QR codes for the Manuka honey they are considering. Our team is dedicated to providing you with the information you need to feel confident in your purchase.

You can easily get in touch with our customer support team through our live chat, WhatsApp or email at support@manukahut.com. Simply let them know the specific details of the Manuka honey jars you are interested in, and they will promptly organise the certifications and QR codes for you.